Business Process Outsourcing or BPO involves a process where any company provides contracts to third-party service providers for carrying out certain operations and processes.
It can also be described as back office outsourcing and the whole process includes accounting, human resources, accounting, and finance. Depending on the resources and their availability, the BPO can either be abroad or within the country or state. By reducing the total expenditure of a company for carrying on the various operations through the help of the other companies, BPO helps to increase the business and its flexibility. The increasing speed of work through the BPO leads to higher rate of manufacturing which is, in turn, advantageous for a country’s economy.
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Listed below are the top 10 best BPO companies in India in 2017-2018
10. Hinduja Global
This BPO service provider has its headquarters in Bangalore. Besides carrying out its operations in India, it has also established a number of offices abroad, almost in 12 countries. It works for various fields rendering service to the topmost manufacturers. The company has successfully taken the charge of many other smaller BPOs which has enabled them to expand their own business network. The total number of employees is more than 40,000 and has been one of the topmost BPO Company of the year.
9. Aditya Birla
Aditya Birla Group bought the Canadian Firm Minacs, which later got converted into one of India’s leading BPO companies. The BPO is known to extend their services to the sectors of banking, finance, government and other popular tech firms. Rendering valuable service throughout the world, the company employs more than 21000 employees.
8. EXL Solutions Pvt. Ltd
It is one of the leading companies providing operations management and analytics. Although the headquarters are in New York, the company was founded by Indians. The company was transformed completely into a BPO company in the latter half of 2002 after it was sold to a group. Most of the clients of the company are insurance firms and the employees of the company are rising above 25,000.
7. Firstsource Solutions
The company is known to be one of the leading BPO service providers in India and is headquartered in Mumbai. Financial firms, telecom, media, banking sectors and customer services mostly seek the services of the BPO company. The importance of the BPO company can be judged better if one has a look at their client base. All of its client companies are listed on the Fortune 500. The total number of employees for the company is 25000.
6. WNS Global Solutions Pvt. Ltd
The BPO company has its headquarters in Bombay and is known to be one of the topmost BPO companies in the country. It should also be noted that the company is NYSE listed. The BPO company is mainly focused on rendering their services to the various fields of transports. Besides, it also provides the needed support to the areas of accounting, finance, healthcare, management and many others. It is one of the most well-known BPO companies in India and has provided employment to 42,000 people.
5. WIPRO BPO
Since its inception, Wipro has been one of the leaders of the BPO companies all throughout India. Wipro always aims to provide the standard and quality service to the topmost companies all across the world. With the most updated technologies and the business process solutions, Wipro provides its BPO services to 11 countries all across the globe, for 24 hours a day and seven days a week. Being one of the well renowned BPO companies, it provides its valuable service to the education sectors, institutions, fields of accounting and finance along with the other sectors.
4. Infosys BPO
Infosys BPO was established in 2002 and is a part of the IT company Infosys. The operations of Infosys are mainly focused on the end-to-end outsourcing. The headquarters of Infosys BPO is located in Bangalore. The BPO of Infosys extends its services to many other foreign countries besides carrying on their operations in India. One of the most important feather to Infosys’s crown is the rating that the company has derived from NASSCOM. It has announced the company to be one of the leading BPOs in India and also in the whole world. Being in the 4th position, the company has more than 35,000 employees.
3. TCS BPO
The BPO services of TCS have started recently and have achieved great success within a short span of time. The software firm of TCS is an MNC. The BPO branch of the company renders useful services to the sectors of finance, data management, healthcare, clinical programming along with the others. Being third on the list, it has been one of the largest employers in India for the private sector firms and companies. Presently it has got over 45,000 employees.
2. Aegis BPO
The Aegis BPO company was bought by Essar and presently it is a company which outsources business internationally. The headquarters of Aegis is in Mumbai. It has been one of the leading BPO companies in the country and has extended its branch to five other nations. It has been an employer to 40,000 employees who are rendering their most valuable services in the different firms of transport, accounting, finance, healthcare and retail industries. It also extends the services to various other sectors.
1. Genpact India Pvt. Ltd.
Genpact has been a BPO company since its inception. It was established in 1997 and has been a leader of all the other BPO companies of the nation. Being in the topmost position in this list, it is the company who is making the most of the business in BPO sector. Although it has got very selected clients it is to be noted that all of them are on the list of Fortune 500. Research and surveys have shown Genpact to be one of greatest companies to work in besides being the topmost IT consulting firm. The approximate number of workers in the company is over 70,000 who are providing their valuable service in this field.
Although there are many other IT firms and BPO companies that are popping up each day and promise the clients to provide great and valuable services the ones mentioned in the list are the topmost ones in the nation. Besides being the Top 10, they have also extended their services internationally and have also spread across various nations of the world due to their expertise and excellence. The companies mentioned above also have great environments to work in along with attractive salary packages.