BPO stands for Business Process Outsourcing. Many companies have emerged with the sole purpose of providing BPO services. The BPO companies are necessary since they are really cost-efficient and provide a level of flexibility which would have otherwise been constrained. Especially for the core employees who normally get busy in giving support in non-core tasks, this leads to instability and time spent on tasks which weren’t really necessary.
Outsourcing really helps in this matter by lending support to companies and hence freeing companies of meager but necessary tasks. There are of course various drawbacks too like chances of leaking of sensitive information, budget being overspent and also the loss of control over the outsourced project.
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Here are the Top 10 Best BPO Companies in The World in 2017-2018
Accenture is a Fortune Global 500 company. It is a multinational management consulting and professional services which offer strategy, digital, consulting, technology and operations services. Accenture partnered with Apple to create an iOS business solution. It has many top level clients which include 94 companies which have a place in Forbes Global 100 list. The multinational company has around 130,000 employees in India, more than 45,000 in USA and 50,000 in the Philippines. It has operations in more than 200 cities in 120 countries. It was founded in 1989 and headquarters in Dublin, Ireland. Its CEO is Pierre Nanterme.
Infosys was previously called Infosys Technologies and ranks 3rd among IT companies in India. The multinational corporation offers services in business consulting, outsourcing and information technology. The Indian company was given A- credit rating by Standard & Poors. It stands amidst the biggest IT companies in India but its BPO services nearly double that. It has more than 125 clients around the world and more 21,000 employees. The company was founded on 7th July in 1981 by N.R. Narayana Murthy, Nandan Nilekani, S. Gopalakrishnan, K. Dinesh, S. D. Shibulal, Ashok Arora, N.S. Raghavan. Its headquarters is in Bengaluru, Karnataka, India and UB Praveen Rao is currently the interim CEO & MD.
CBRE Group is the biggest investment and commercial real estate firm in the world. Its works include management services to commercial real estate, property management, capital markets, appraisal, leasing and brokerage services to holders of the commercial real estate. It has been ranked as 214 in the list of Fortune 500 companies and has been in the list of Fortune 500 companies continuously since 2008. Its clientele includes 90 out of 100 companies in the Fortune 100 list. The major source of its revenue comes from the Americas through Europe also provides sizeable 30% revenue to the corporation. It was founded in 1906 and presently has offices in 450 locations. Robert Sulentic is the company’s CEO.
Capgemini is a French corporation, one among the biggest IT outsourcing, consulting and professional companies in the world and it also provides IT services. Their bases of operations are present in various areas such as North & South America, Asia Pacific, Central & Southern Europe and also Northern Europe. Its services are divided into 4 different categories i.e. Consulting, Outsourcing, Local Professional Services, and Technology. It also owns Sogeti which actually deals with Local Professional Services area of Capgemini. The multinational corporation has more than 190,000 employees and is spread over 40 countries. It was founded by Serge Kampf in 1967. The company has headquarters in Paris, France and Paul Hermelin serves as its Chairman and CEO.
Genpact is a multinational professional services company. It provides services to various businesses by digital transformation, enhancing innovation and also easing up their various processes involved in projects. Its clients include many hundreds of companies in the Global 500 list. The company is so successful because of the integration between lean principles, analytics, digital technologies and design thinking. It is the business unit of General Electric though it became an autonomous company in 2005. Genpact was founded in 1997 and its Tiger Tyagarajan is its CEO and President.
Convergys is a multinational corporation which provides customer management, outsourcing, consulting, information management, and professional services to big corporations. The customer management services include agent assisted, care software custom made to the communications, self-service, technology, retail, financial services, government, and healthcare markets. The Information management services are convergent billing and Support System for Business (BSS) products, revenue management, order and product management and lastly, the customer management includes utilities, telecom, and satellite, broadband or cable service providers. It has more than 130,000 employees and its headquarters is in Cincinnati, Ohio, United States. The company was founded in 1998 and its CEO is Andrea Ayers.
Aegis is part of the Essar Group and provides Business Process Outsourcing services. Aegis was bought by Essar Group in 2004; its various services include procuring to clients in telecom, travel & hospitality, BFSI, consumer goods, applications software, gaming, retail, healthcare and also engineering domains. The multinational company is present in more than 12 countries and 56 locations all over the world. It merged with famous BPO known as PeopleSupport which had operations in various places such as United States, Costa Rica, and the Philippines through its operations in the aforementioned areas in 2014 to Teleperformance. Aegis was established in 1992 in the United States. The current CEO is Sandip Sen and its headquarters is in Mumbai, India.
Tata Consultancy Services (TCS) is a multinational company which specialises in Information technology services, business, and consulting solutions. It is among the biggest Indian companies in terms of market capitalisation, it is also has a place in most valuable IT services brands in the world. It is a subsidiary of Tata Group. The Indian company ranks 4th in the list of World’s Most Innovative Companies released by Forbes magazines. It was founded by J.R.D. Tata in 1968. The company’s headquarters Mumbai, Maharashtra, India, and its CEO is Rajesh Gopinathan.
HCL Technologies is an Indian IT services and IT consulting company. Its parent company is HCL Enterprise. HCL stands for Hindustan Computers Limited provides services in IT consulting, remote infrastructure management and enterprise transformation, R&D, engineering also in business process outsourcing. It also offers services like DRYiCE, Digital & Analytics, and Cybersecurity. The multinational company has operations in 34 countries such as France, Germany, United Kingdom, and the United States. HCL was founded by Shiv Nadar on 11th August 1976. It has headquarters in Noida, India and its CEO & President is C Vijayakumar.
Wipro stands for Western India Palm Refined Oils Limited though it was changed to Western India Products. It is an IT services company; its non-IT business side was separated to a separate company so that more fixations can be given to each aspect of their business. The Indian company was founded by Mohammad Azim Hashim Premji on 29th December 1945. It has headquarters in Bengaluru, Karnataka, India.
These BPO companies are the backbone of the IT sector in many countries. They provide various solutions regarding business and also are really helpful to those companies which need management.